Total Care Warranty
Up to 20 years without worries with a different warranty concept
Total Care is doing what it takes to assure a warm floor
In the rare event that our product would fail and we cannot repair it, we will not only provide you with a new product and pay these costs of installing it, we will also take care that the floor covering is repaired or replaced to the equivalent standard.
The quality to support it
The quality of our products is superior. We've proven that in numerous installations—in industrial, commercial and residential construction. Behind this quality are careful selection of the right materials, continous process improvements and extensive quality control.
The concept in a nutshell
The Total Care Warranty is valid in all European and CIS countries and covers all defective Raychem floor heating systems.
It is only valid if:
- The products are installed by a qualified electrician according to applicable rules and regulations, and in accordance with our installation instructions.
- The Warranty Registration Form is completed and signed by the electrician.
- The Warranty Registration Form is kept by the property owner, together with photographs and/or sketches from the installation.
- For the 20 years to apply the installation must be completed by a Certified Pro installer and it must be registered online.
Providing the guidelines above have been followed, Raychem will:
- Repair or replace the Products - free
- Restore the floor to the equivalent standard - free
- For thermostats, the warranty is limited to the supply of a new product for 12 years.